FAQ

Please let us know immediately. You can find our contact form here.(https://www.matttma.de/en/kontakt) We take care of it! It's important to us that you're all happy, so don't hesitate to let us know if you have any problems.

There is a 14-day right of withdrawal. Of course only for goods in original condition, that means for clothing unworn/unwashed. If you want to exchange a product/send a different size, please contact us here.(https://www.matttma.de/en/kontakt) Please understand that we are not yet able to offer free exchanges or returns if you don't like the product. If the product is damaged or if we have sent the wrong size, we will of course pay for the return and new shipping, please contact us via the contact form here.(https://www.matttma.de/en/kontakt) After you contacted us, please send the parcel to the following address: Eckert & Mayer GbR Oselstraße 8 81245 München Deutschland Please do NOT address the parcel to "Matttma". Please note that we refund orders that actually reach us. We therefore recommend that you choose insured shipping with tracking to be on the safe side.

After you contacted us, please send the parcel to the following address: Eckert & Mayer GbR Oselstraße 8 81245 München Deutschland Please do NOT address the parcel to "Matttma". Please note that we refund orders that actually reach us. We therefore recommend that you choose insured shipping with tracking to be on the safe side.