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General Terms and Conditions of Business

Scope of application

For all deliveries of Matttma, respectively of Eckert & Mayer GbR (hereinafter "Matttma", "we", "us") to consumers (hereinafter "consumers", "you" or "your/s") these General Terms and Conditions (GTC) apply. Consumer is any natural person who enters into a legal transaction for a purpose that can predominantly neither be attributed to his commercial nor his independent professional activity.

 

 

Contractual partner

The purchase contract is concluded with

 

Eckert & Mayer GbR (owner and managing director: Lisa Eckert and Matthias Mayer)
Oselstr. 8
81245 Munich

 

 

Conclusion of contract

 

  • By clicking the button "Buy/order with costs" you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.

  • The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order.

 

 

Right of withdrawal

 

  • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

  • If you, as a consumer, make use of your right of revocation pursuant to Section 4.1, you shall bear the regular costs of the return shipment.

 

In all other respects the regulations apply to the right of revocation, which are reproduced in detail in the following revocation instruction¹.

 

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us [insert name of the entrepreneur, address, telephone number and e-mail address] by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website (insert internet address). If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs, if we have already purchased a shipping label, without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.


For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to (insert here the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

- End of the cancellation policy -

(¹ This cancellation policy is valid from 28.05.2022. It does not apply to the separate delivery of goods).

 


Prices, shipping costs and customs duties

  • Small business regulation: We would like to point out that Eckert & Mayer GbR falls under the small business regulation and are therefore exempt from VAT according to § 19 UStG. All our prices are therefore without VAT, therefore this is not shown separately in the invoice.

  • In addition to the stated prices, we charge shipping costs for delivery. These can vary depending on the recipient's address and will be shown to you during the payment process even before the order is charged. The shipping costs are calculated based on the weight and displayed in the shopping cart. You can choose between "normal shipping", i.e. without tracking and "insured shipping", with tracking. Certain products, such as jewelry and all international orders we send only insured.

  • Please note that, for orders from outside the EU, customs fees may apply. These customs fees are usually collected by the delivery service before the order is shipped. If the fees are not paid, the shipment will be returned to us. In this case we will of course refund the order value, but not the shipping costs.

Delivery

  • The delivery time within Germany is usually 2-5 business days. We point out possible deviating delivery times on the respective product page.

  • The delivery times for international orders can vary depending on the recipient country and take up to 2 - 6 weeks.

 

Payment

 

  • Payment can be made either in advance or cash at on-site sales, Apple Pay or PayPal.

  • If you choose payment in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Retention of title


Until full payment, the goods remain our property.


Dispute resolution


The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are willing to participate in a dispute resolution procedure before a consumer arbitration board for the resolution of disputes with consumers. The competent consumer arbitration board is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. In order to settle the aforementioned disputes, we will participate in a dispute resolution procedure before this body.


Final provisions

 

  • Should one or more provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

  • Contracts between you and us shall be governed exclusively by German law, to the exclusion of the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG, "UN Sales Convention"). Mandatory provisions of the country in which you usually reside shall remain unaffected by the choice of law.

  • If you are a merchant, a legal entity under public law or a special fund under public law, our place of business shall be the place of jurisdiction for all disputes arising from or in connection with contracts between us and you.

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